Reservations
Should be addressed, by email, or fax to our Head Office:
inbound@panorama-peru.com or info@panorama-peru.com
Telephone number: (51-1) 444-4485
Fax number: (51-1) 445-0910
Mailing address: Bellavista 210, Miraflores, Lima 18 - Peru
Indicating:
- Name and number of passengers.
- Ages of children, if any.
- Arrival and departure dates and means of transportation
- Hotels: Class, type of room and meals required. Should you prefer a certain hotel, please indicate name.
- Name, email, phone numbers and fax of the next tour operator, in case clients continue trip to a different country other than that of origin.

Confirmations
All requests will be answered by return E-Mail or fax in a maximum delay of 48 hours, and firm bookings with indication of status of reservations in the subsequent
Twenty-four hours.

Rates
All rates are in U.S. Dollars, per passenger, are net and valid for the year indicated therein.
Prices are subject to change without previous notice, due to currency fluctuations, additional taxes or not predictable reasons.

Deposits and Payment
Individual passengers: We must receive total payment no later than 21 days prior to the client's arrival.
Groups: We must receive total payment in our bank account no later than 60 days prior to clients' arrival.

Accommodations
FIT’s: In case of one passenger travelling alone, rates will be quoted on single basis, and sharing twin or triple rooms for each of two, three or more passengers.
Groups: Rates will be based on sharing twin-bedded rooms. Additional net cost for single occupancy. Only 2 to 3 single rooms are confirmed for groups of 15 passengers. Should more singles be needed, double rooms will be confirmed for single occupancy and charged accordingly.
Tour Leaders: For groups of minimum fifteen paying passengers, one Tour Leader free of charge will be granted.

Cancellation Charges
All hotels require a non-refundable, one night deposit or total to be paid 60 days prior to the usage of the hotel in case of groups, and 21 days prior in case of FITS. For special festivities and holidays, such as Easter week, National Days (28th and 29th July) and Inti-Raymi Festival in Cusco, the deadlines, deposits and refunds are different. Thus:
FIT: No charge if cancellation notice received at the latest 15 days prior to the arrival date in Peru.
Groups: No charge if cancellation notice received at the latest 45 days prior to arrival date in Peru. If cancellation falls between 30 and 7 days before arrival of passengers, we shall invoice those fees charged to us plus a percentage as a handling fee.
If cancellation is less than 7 days prior to arrival of passengers, no refund will be made.

Hotels
We have considered four categories of hotels. Please mention category desired when requesting reservations. We can, of course, also make reservations at hotels of your choice. In the event that the selected hotel is unable to be confirmed, we reserve the right to substitute it with another of similar category. No-shows for which we become liable for penalties, such amounts will be fully debited to the booking agent. Hotel rates printed are per person and not per room. We must receive Rooming Lists at least 60 days prior to client's arrival.

Airport Departure Taxes
Airport Departure Taxes are not included in our rates. All airports charge departure taxes for domestic and international flights and are subject to periodic changes without previous notice. For local flights, prices are US$ 5. For International flights the current price is US$ 28.00

Transfers and Porterage
For all airport transfers, porterage is included for two bags per person, both at the hotel and the airport, unless otherwise specified.

Meals
Meals are not included, except if specified.

Excursions and Itineraries
Excursions are by private car or on seat-in-bus basis accompanied by an official guide. Languages provided: English, French, German, Portuguese, Italian and Japanese. Other languages subject to availability.
We reserve the right to change travel programmes, routes and timetables with or without prior notice, when circumstances beyond our control make such changes necessary. Portions of the itinerary included in the tour and not used by the participant, including hotel accommodation, sightseeing tours, meals or other such items are not refundable.

Liability
Our tour agency acts solely as agent in all matters relating to transportation, hotel accommodation, services and facilities provided by other parties and are responsible only for the completion of the services confirmed. While exercising every possible precaution, we are not responsible for injury, sickness, damage, loss, additional expenses, accidental delay or other irregularities which may be caused either through wilful or negligent acts or omissions on the part of companies or individuals providing or engaged in transportation, accommodation or other services related to the accomplishment of the tour, or through natural disasters, social upheavals or Acts of God.